Can I cancel my subscription?
You can cancel your subscription at any time before your guide is produced by contacting us and we will issue you with a full refund for the unexpired portion of your subscription.

What payment methods are accepted?
We accept credit card payments (Mastercard, Visa, and American Express) for all subscriptions. We also accept cheque and direct deposit for subscriptions paid annually in advance.

Why are subscriptions paid in advance non-refundable?
Unfortunately it is one of the requirements of our multi-currency merging facility that any annual subscriptions paid up front are non-refundable. If you pay by the month, you are still free to cancel at any time. However the unexpired portion of your subscription is not refundable. Cancellations should be made at least 7 days prior to the month’s end (next payment).

Why do I need to provide my logo in EPS or TIFF file format?
In order to produce a professional-looking guide, we use specialist design tools. If your logo has to be changed to a high resolution format, we may need to charge a small fee. If you are in any doubt over the quality of your logo, please send it to our graphic design team for previewing.

Can I have the content specifically tailored to my practice?
No. A benefit of our products is that you receive a professional looking guide at a relatively low cost. If we were to edit our content on a firm-by-firm basis, it would increase their cost significantly. However, we do welcome your ideas or suggestions. Please let us know if there is specific material that you would like to see in our newsletters.

Can I edit the content of any publications?
This product is provided as a PDF and its content cannot be altered. However, it can be customised to your practice with your title, details, list of services and your own message to clients which is included in the cost.

How are publications delivered?
Upon completion our publications are uploaded to our secure server. You will then receive a username and password from us to access your newsletter as a PDF to use as you wish. If you have any special distribution requirements, feel free to call us and we’ll provide you with an alternative arrangement.

What happens if my firm details change during the subscription period?
If your details need to be updated, we will make those changes at no additional cost.

Do you provide a print version of the newsletters?
No. However, your PDF can be taken to a professional printer who can produce the guide as an A4 document (A3 sheet folded in half).

If I have more questions, where can I ask for help?
Please call us on 1300 853 171 (in Australia) or 0508 853 171 (from New Zealand) or email one of our team at info@practiceadvantage.com.au.